Cancellation Policy

How Can I Cancel an Order?

We understand that circumstances can change, and you may need to cancel your order. Here’s how you can do it:

  • If you decide to cancel your order within 1 hour of placing it, simply locate your order confirmation email and scroll down to find the “Changed Your Mind?” section. You will find an option to cancel your order there.
  • If more than 1 hour has passed since you placed your order, no worries! Just send an email to, and our team will assist you in finding an alternative solution.

Accidentally Canceled Your Order? Can You Resume It?

If you accidentally canceled your order but still want to receive it, the best course of action is to place a new order at checkout. If you have any questions or need guidance, don’t hesitate to email us at We’re here to help you every step of the way.

Confirmation of Order Cancellation

After you’ve canceled your order using the link in your order confirmation email, you’ll receive another email confirming the cancellation. If you haven’t received a cancellation confirmation email and want to verify whether your order has been canceled, please reach out to us at Kindly include your original order number, and we’ll promptly check for you.

Can’t Find the Self-Cancel Option?

Should your order include a gift card and you need to cancel or make changes, please reach out to us at as soon as possible. Include your order number and details regarding your cancel/change request, and our team will assist you accordingly.

Contact Information:


Or call us at: +44 7532 778103

Business Address: 20 North Terrace, Hastings, East Sussex, TN34 3NR, United Kingdom.